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Shopping
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Phone
1-866-880-4559

 

Darphin Corporate Headquarters, 110 East 59th Street 11th Floor New York, NY 10022

SHOPPING ONLINE

Welcome to Darphin Online Canada. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step One

Rollover a product image and click on the Shop Now button. Select your desired shade, size or form as relevant and then click "Add to bag".

(For additional product information, how-to videos and related links, click on the product name or product details link.)

Step Two

When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.

Please note: you may change the contents of your shopping bag including the quantity of each item (up to six [6] of any single item) during checkout prior to clicking on Submit Order.

Step Three

An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-866-880-4559 or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call the Darphin Online Canada Service Team at 1-866-880-4559 or Contact Us. For fastest service, please have your order number available.

View Bag

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.

Deleting Items from Your Shopping Bag

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

REPLENISHMENT SERVICE

Enjoy regularly scheduled deliveries of your favourite Darphin products with our Replenishment Service! Items eligible for this service will appear in your Shopping Bag with a “Replenishment Service” notation—and a pull-down menu lets you select the desired shipping interval: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days.

To activate the Replenishment Service:
 • Select item for purchase
 • Set the time interval for future shipments from the pull-down menu next to the item(s) during checkout

Once the order is placed, your first shipment will be processed and your replenishment service will be activated. We will process your second shipment at the interval you select starting on the date of your first order.

There's no minimum number of products you must order, and you can cancel at any time before your order is processed for shipment. As an additional benefit, you’ll enjoy FREE Standard Shipping with every darphin.ca replenishment order.

Consecutive replenishment service orders will be delivered to the shipping address provided when the original purchase was completed. The price you will be charged will be the posted price on the Darphin Canada website at the time your order is processed and shipped. Your credit card will be charged for each order (including any applicable taxes) only when the item ships.

Email Notices

When your replenishment order is ready to be processed, an email reminder will be sent. You will receive a second email confirming the shipment of the order and that your credit card has been billed.

Edit your Replenishment Service

The details of your replenishment service including; product(s), shipping intervals, billing and shipping address, and payment information can be found in Your Account. To edit this information, sign in and go to My Account and select Auto-Replenishment. Click on View/Edit Details to change, delete, or add information. Your change will be effective on any remaining unprocessed orders. Please note: If you are decreasing the number of days between shipments, the new shipment date must be set for 3 business days or more from the current date.

Cancel your Replenishment Service

To cancel your replenishment order, sign in, go to My Account and select Auto-Replenishment. Click on View/Edit Details and select Cancel Auto-Replenishment next to the product you wish to cancel. Your cancellation will be effective on any remaining unprocessed orders.

OPTIMAL BROWSER SETTINGS

This site is Most Unexceptional viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with additional information to assist with your selections.

INTERNET BROWSER REQUIREMENTS

Our site works Most Unexceptional with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

Security Online

At Darphin Online Canada, we understand how important security is to you. When you place an order at Darphin Online Canada, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

 • Internet Explorer 6.0 and higher
 • Mozilla Firefox 2.0.4 and higher
 • Safari 2.0.4 and higher

Item availability

TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-866-880-4559 and we will be happy to assist you.

PRE-SELL ITEMS

Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

Please note: The actual delivery date of your order depends on the shipping method you select.

Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) units of any item and 14 total items with a maximum purchase of CA $750 per customer. If you wish to purchase more than the allowable limits, please contact us directly for assistance at 1-866-880-4559 or Email Us.

Promotion/Offer codes

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

GIFT WRAP SERVICES

 • Gift orders always receive special care at Darphin Online Canada. We will be happy to create a beautiful gift package and include a note card with your personal greeting.
 • If you wish to have your Darphin Online Canada order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of CA $3.00 will be added to your order total.

Please note: Multiple items within A gift order will be presented as one gift package.

Sales Tax

Darphin Online Canada is required by law to collect sales tax on orders being shipped to all Canadian provinces and territories. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us.

Payment Options

ACCEPTED PAYMENT METHODS:
 • American Express
 • MasterCard
 • Visa

WE'RE SORRY, WE DO NOT ACCEPT:
 • Debit cards
 • CODs
 • Layaway plan
 • Personal Checks
 • Money Orders

IMPORTANT INFORMATION:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.